Attic Arcana’s dice and dice-affiliated products are all made by hand, and are subject to mild imperfections. Imperfections are a natural occurrence of the handmade process. Attic Arcana posts clear disclaimers on the nature of our products, and all purchases made are final. Attic Arcana does not offer refunds or exchanges on dice or dice jewelry.
Should a product arrive broken, missing pieces, or in any way severely damaged, Attic Arcana may offer an exchange or store credit as we see fit in relation to the nature of the incident. As detailed in the Shipping Policy, a customer / recipient has a five-business-day grace period from date of delivery to notify Attic Arcana of issue, with photos and documentation detailing the issue (for example: missing a die from a specific set, broken / cracked glass, and other issues that compromise the product). Attic Arcana will be in contact with the recipient on an individual basis to rectify the situation. Types of remedies may include, but are not guaranteed to be, a replacement product, a custom pour, a re-pour, store credit, or other forms of in-store commission.
Should a customer have a complaint about quality in a way that they believe compromises their safety, please contact Attic Arcana immediately.